Fixes and troubleshooting

You and that person have already swapped once. Each pair can swap only one time, so the code is not broken. Take the next one. On our codes page, tap Problem? and choose "already used" so you do not see it again.

Make sure the whole code was pasted, starting with NG-, with no spaces. If it still fails, tap Problem? and choose "not correct". A code is removed after two reports.

Check your key count. If you are at 8,001, your account is full. Spend some keys on the quiz, then add more.

Wait a minute before resending, check spam if you use email, and check the number or address. The service can be slow during big campaigns.

Check that accessibility is on for the bot (button 1). Then make sure Nusuk is open on the right screen: the Keys tab for the Keys Bot, the doors for the Quiz Bot. Keep the screen on and unlocked.

Go to Settings > Apps > the bot > three dots menu > Allow restricted settings. Then switch accessibility on again.

Some phones close apps in the background to save battery. Set the bot's battery use to Unrestricted in Settings > Apps > the bot > Battery. Progress is saved, so just press Start again.

Nusuk gives the quiz in waves, about 300 turns a day in total. Stop, wait a while, and try again later.

That door is not giving questions for now. Untick it in the Quiz Bot settings and keep playing the other doors. Try it again later.

This is on purpose, so it does not waste keys guessing. Tap Test the API key, check your key and balance, then start again.

For Nusuk account problems, call Nusuk support on 920002814. For our apps, see the community links at the bottom of this page.